Refund policy

Refund eligibility

Refunds accepted within 14 days of delivery for:

  • Unopened, unused products in original packaging
  • Defective or damaged items (report within 48 hours of delivery)
  • Items not as described

Non-refundable

  • Opened or used nappies/pants (hygiene reasons)
  • Items damaged by customer misuse
  • Requests after 14 days

How to request

Email hello@awesomeone.com.au with:

  • Order number
  • Reason for return
  • Photos (if damaged/defective)

Refund process

  • Approved refunds issued within 7–10 business days
  • Original shipping cost non-refundable
  • Return shipping is customer's responsibility unless item is defective

Exchanges

Preferred over refunds for wrong size/defect. Email us to arrange.